Experience & Support
Pirai AI Features — Customer Support
Pirai AI Features — Customer Support
Capabilities that power Pirai AI–optimized operations in this department
Intelligent Ticket Routing
Route tickets to the right agent or bot by intent, complexity, and skills.
Suggested Responses
AI suggests replies and next steps from knowledge base and past resolutions.
Sentiment & Escalation Detection
Detect frustration and escalation risk to prioritize and de-escalate.
Self-Service Chatbots
Handle common questions and tasks 24/7 with conversational AI.
Knowledge Base Enrichment
Suggest new articles and improvements from unresolved or repeated issues.
Agent Assist
Real-time guidance, scripts, and policies so agents resolve faster and consistently.
Proactive Outreach
Identify at-risk or upsell opportunities and trigger timely outreach.
Quality & Coaching
Score interactions and recommend coaching and training from call and chat data.
Multilingual Support
Translate and respond in the customer’s language for global support.
Voice & Conversation Analytics
Insights from call and chat patterns to improve CX and operations.