Infrastructure & Security
Pirai AI Features — IT
Pirai AI Features — IT
Capabilities that power Pirai AI–optimized operations in this department
Ticket Triage & Routing
Classify and route IT tickets to the right team or automation.
Incident Correlation
Link related incidents and changes to speed root cause analysis.
Knowledge Base Suggestions
Suggest solutions and articles to agents and users from ticket content.
Capacity Planning
Forecast demand for infrastructure and licenses from usage and growth.
Security Threat Detection
Detect anomalies and threats from logs, access, and behaviour.
Automated Patching
Prioritize and schedule patches by risk and compatibility.
User Provisioning
Automate access and license provisioning with policy-based approval.
Asset & License Optimization
Identify unused or underused assets and optimize spend.
Chatbot for Self-Service
Handle password resets, how-to questions, and common requests 24/7.
Vendor & SLA Monitoring
Track vendor performance and SLA compliance with automated alerts.